Refund Policy

Effective Date: July 1, 2026 Last Updated: July 1, 2026

This Refund Policy explains how cancellations and refunds work for ActorConsole paid subscriptions.

1. Subscription Overview

ActorConsole offers the following paid plans:

2. Cancellation

2.1 How to Cancel

You can cancel your subscription at any time from: Dashboard → Settings → Billing → Cancel Subscription

2.2 When Cancellation Takes Effect

Your subscription remains active until the end of the current billing period. You will retain full access to paid features until that date. After the billing period ends, your account automatically downgrades to the Free plan.

2.3 No Downgrade During Billing Period

We do not pro-rate or provide partial refunds for unused time within a billing period.

3. Refunds

3.1 General Policy

All subscription fees are non-refundable except as described below.

3.2 Eligible Refund Scenarios

A full refund may be issued in the following cases:

• Accidental charge — You were charged without intending to purchase or renew
• Service outage — The Service experienced a significant outage (>24 hours) during your billing period
• Billing error — You were charged the wrong amount due to a system error
• Failed cancellation — You attempted to cancel before the renewal but the cancellation did not process

3.3 How to Request a Refund

Contact us at billing@actorconsole.com within 14 days of the charge. Include:

• Your account email
• Date of the charge
• Reason for the refund request

We will review your request and respond within 5 business days.

3.4 Refund Processing

Approved refunds are processed to your original payment method within 7-10 business days. Razorpay processing fees may be deducted from the refund amount.